We blend elements from proven frameworks to create a service delivery model that fits our customer’s unique needs. We apply the lessons we have learned to each new engagement to ensure complete customer satisfaction. We often utilize the Information Technology Infrastructure Library (ITIL) framework in conjunction with our ISO 20000 Code of Practice to maximize our effectiveness. Acentia applies these proven frameworks for planning and implementing IT infrastructure across the Federal government. Through structured planning and implementation, our ITIL-based solutions have resulted in documented cost savings and increased performance for our customers. We transform infrastructures to a service center model resulting in increased capacity, availability, security and performance. Our goal is for the IT infrastructure to operate effectively in support of our customer’s mission on programs of national significance.

We provide the following core systems and operations management services:

• Enterprise Assessment
• Capacity/Availability/Incident/Problem Management
• Configuration/Change/Release Management
• Security Management
• Service Level Monitoring
• Financial Analysis
• Service Transition Management
• Process Engineering
• Program Management
• System Engineering
• System Administration
• Desktop Support Services
• Help Desk Services
• Help Desk Management