ITIL is a globally accepted approach to IT service management, providing a cohesive set of best practices. Acentia has adapted these proven processes for planning and implementing IT infrastructure in the Federal Government.

Acentia is one of a few U.S. organizations to gain ISO 20000 certification with integrated ITIL best practices. This approach strengthens our personnel ITIL certifications with a corporate ISO 20000 certification and a validated code of practice for IT service management.

Through structured planning and implementation, our ITIL-based solutions have resulted in documented cost savings and increased performance for our customers. We provide a complete transformation to a service center model resulting in increased capability, capacity and performance. When IT services effectively support the business mission, stakeholder satisfaction is high, and productivity is maximized throughout the agency.