Privacy, security, and capacity along with the complexities of working with commercial uncontrolled systems have emerged as real challenges for government customers. Acentia provides social media support to assist customers with matching social collaboration tools with agency requirements to filter “wants” from “needs.”

Our social media solutions architects can develop customer sites hosted on social media providers, and structure communications paths and escalation to handle traffic spikes from newsworthy events. Some examples include:

• Use of Facebook and YouTube for locating and assisting disaster victims 
• Use of virtual worlds to offer service desks, training rooms, and 3D visualization (such as weather)
• Use of Twitter and other sites to rapidly disseminate information during emergencies