ITSolutions consolidates, stabilizes, and modernizes existing and new infrastructure implementations – improving productivity as well as customer service and satisfaction. Our infrastructure operations management techniques reduce the total cost of ownership and operations (TCO) for our customers. Leveraging the Information Technology Infrastructure Library (ITIL®) Version 3 (V3), we apply best practices for Incident Management, Problem Management, Release Management, Configuration Management, Capacity Management, Availability Management and Asset Management.
ITSolutions manages increasingly complex information system infrastructures as business strategies are centralized around an Internet-enabled economy. During infrastructure transformation projects, we support senior IT management by maximizing the value of existing technology while evaluating new technology investments in order to drive competitive advantage, improve operational performance, and lower costs and risks. Our experts offer technical solutions across a wide spectrum of technologies and platforms, including Microsoft, Oracle, IBM, SAP and open source systems.
We work with private companies and Government agencies to transform their IT investments into seamless, scalable, multi-service environments. The end result promotes collaboration across the enterprise as well as increasing day-to-day operational stability. We oversee the operation of all components of the technical infrastructure, including storage devices, network technologies, servers (both physical and virtualized), and the applications they host. We work to operate and manage end-to-end business processes in accordance with Service Level Objectives and Agreements (SLO/SLAs).
ITSolutions offers an enterprise-wide, integrated services management solution that optimizes resources and simplifies procedures. We customize the process to meet an IT organization’s mission-critical business requirements, and we ensure consistent ITIL®-certified results. Our services management solution fits with all communications and computing infrastructures and delivers superior end-to-end services across all IT disciplines, including system and network management as well as help desk operations.
ITSolutions meets the interoperability challenges of client organizations by integrating disparate applications and hardware environments into functional services, resulting in streamlined costs and more efficient processes. We have expertise incorporating Contractor- and Government- Furnished Equipment (CFE/GFE) and selecting, integrating, and maintaining Commercial and Government off-the-Shelf (COTS/GOTS) products. We have long-standing business relationships with leading equipment manufacturers (OEMs) and integrators that yield highly responsive and cost-effective support for our clients.
We offer a comprehensive range of services, including:
- Enterprise service and support management
- Systems and database administration
- Enterprise backup and recovery
- Network administration and integration
- Tier 1 Help Desk/Call Center operations
- Tier 2 Desktop and Field support
- Hardware and software product support
- Hardware and software asset management
- Desktop deployment and image management
- Data center planning, design and construction
- Data center management and operations
- Data center consolidation and relocation
- Data storage, archiving, and protection
- Email administration and support
- BlackBerry administration and support
- Remote access/Virtual Private Network (VPN) solutions
- Capability Maturity Model Integration (CMMI)
- Systems Development Life Cycle (SDLC) support
- ITIL® V3 adoption and integration services
